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Thursday, September 13, 2012

Symantec AntiVirus cannot perform this action on 1 of the files you selected

Symantec Antivirus found a virus called Trojan.Fakeavalert on my computer.   It is located at C:\windows\system32 and is file C:\windows\system32\sp.dll.   The filescan found it, but "clean failed.  Quarantine failed. Access denied."  I went into Windows and tried to delete it but could not.
The error messages that I received are as follows:


Resolution:
Found this link which has a very detailed explanation regarding problem description as well as the steps that we need to resolve this issue.

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