Icons for the Word Document files are shown as blank Icons instead of Word Document Icons for .doc or .docx files

Problem Description:

We have an issue with SharePoint  Document Library where the Icons for the Word Document files are shown as blank Icons instead of Word Document Icons for .doc or .docx files. And when we click on New to create a document the following error occurs “New Document Requires Windows SharePoint Services- Compatable application and Microsoft Internet Explorer 6.0 or greater. To add a document library, click the Upload Document button."

Error Message:

New Document Requires Windows SharePoint Services- Compatable application and Microsoft Internet Explorer 6.0 or greater. To add a document library, click the Upload Document button

Issue probing/ trying to find out the cause behind it:

-Tried changing the hosts file on my computer to point to only one of the two Web Front ends and bypassed F5 Load Balancer.

-Does the issue happen to all client computers or only to some ?

-Where excatly the images are stored?- The image of the word documents are defined in Drive:\Program Files\Common Files\Microsoft Shared\web server extensions\12\TEMPLATE\XML\DOCICON.XML

-By default, the images file for word document are icdoc.gif and icdocx.gif under the folder of Drive:\Program Files\Common Files\Microsoft Shared\web server extensions\12\TEMPLATE\XML \images

-Word Client: If the word client is not started when you click the word document, it is very possibly caused by the invalid file mapping on the client. Please check on those computers, user can click open a word document file on local disk.

-What kind of authentication is used by the sharepoint web application where we are facing the problem? NTLM\Kerberos!

-Are there any changes happened on the server recently?

Troublshooting/Debugging/Investigation Done:

-Tried recycling the app-pool, if no changes then try to reset IIS (IISRESET)

-Downloaded Process Monitor from: http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx

-Uncompressed the downloaded file to the server. Inside the package there is a Procmon.exe. It can be run directly, no need to install.

-Log on to SharePoint server as administrator.

-Run IISRESET

-Click to open the procmon.exe, and click OK to start the monitoring.

-Open a browser and click to open the word document.

-On the procmon.exe, click the highlighted button to stop the trace. Then click menu “File>Save to file” to save the captured trace.

Solution/Resolution:

If we recycle the web application pool or restart IIS, we can force the web application to reload the file and then the problem can be fixed.

if you have any queries/questions regarding the above mentioned information then please let me know. I would be more than happy to help you as well as resolves your issues. Thank you.

Applies to:

SharePoint Server 2007/MOSS2007/SP007

You cannot view a Visio 2010 diagram that is saved to a SharePoint site

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Problem Description:

Consider the following scenario:

1.You create a Microsoft Visio 2010 diagram.

2. You save the diagram as a .vsd file. A .vsd file is the default file format in Visio 2010.

3. In Microsoft SharePoint Server 2010, you save the .vsd file to a SharePoint site that is running Visio Services.

4. You try to view the Visio diagram on the SharePoint site.

In this scenario, the diagram does not display.

Additionally, the diagram tries to open in Visio 2010 on the client computer.

Probable Causes:

- Visio Services will display only Web Drawings (*.vdw) in Microsoft SharePoint Server 2010 Enterprise Edition.

- It is not designed to display any other format Visio Drawings (.vsd/.vss/.vst/.vdx/.vsx/.vtx).

Possible workarounds:

To work around this issue, save the diagram as a Web Drawing (*.vdw).

To do this, follow these steps:

1. Open the diagram in Visio 2010.

2. On the File tab,

3. click Save and Send .

4. Click Save to SharePoint .

5. On the right side of the window, select a SharePoint location.

6. In the File Types section, click Web Drawing (*.vdw) .

7. Click Save As and

8. then save the diagram to the SharePoint location.

Additional Notes:

The only Visio file type that will have the "View in Web Browser" Open menu option in a Document Library is Web Drawing (*.vdw). All other Visio file types will only have the "Edit in Microsoft Visio" option. 

Applies To:

- Microsoft SharePoint Server 2010

- Microsoft Visio Premium 2010

- Microsoft Visio Professional 2010

- Microsoft Visio Standard 2010

If you have any queries/questions regarding the above mentioned information then please let me know. Thank you

SharePoint 2010: Features and Enhancements.

Top 10 SharePoint Server 2010 features

http://vlele.wordpress.com/2009/10/22/top-10-sharepoint-server-2010-features

What’s new in SharePoint 2010?

http://msdn.microsoft.com/en-us/library/ee557323(v=office.14).aspx

New Features and enhancements

http://www.sharepointkings.com/2010/05/sharepoint-2010-features-and.html

SharePoint 2010 Enhancements for End Users:

http://community.bamboosolutions.com/blogs/sharepoint-2010/archive/2009/08/21/sharepoint-2010-enhancements-for-end-users-improved-look-amp-feel-and-the-ribbon-comes-to-sharepoint.aspx

http://sharepoint.microsoft.com/en-us/Product/Pages/Feature-Details.aspx?Capability=Sites&FeatureID=17

http://sharepoint.microsoft.com/en-us/product/Pages/Features.aspx?Capability=Content

http://sharepoint.microsoft.com/en-us/product/Pages/Features.aspx?Capability=Sites

http://sharepoint.microsoft.com/en-us/product/Pages/Features.aspx?Capability=Communities