Tuesday, October 22, 2013

Failed to download Excel Services chart

Playing with excel is day to day task! Excel services and its errors are full of excitement :)

Today we got one ticket that user is facing some problem while displaying excel document by means of excel web access webpart. Further probing, we came to know that he is trying to display some chart by means EWA and getting the error as mentioned below:

Failed to download Excel Services chart
There is no need to troubleshoot this error we have a predefined setting in the central administration so easy resolution!

Let me describe step by step so that there would be no confusion.

Open the Central Administration
Manage service applications
Excel service application
Click on it
Manage trusted file location settings
Click on the trusted location of that web application
In the Workbook Properties section, there is a "Maximum Chart Size" setting that is "1" (meaning the maximum chart size is 1MB) by default.
Increase that and then click OK.

That’s it, you are done! Check the site on which you were facing the problem and that should be resolved now.

In case of any queries/questions then please let me know. I would be more than happy to help you as well as resolves your issues, Thank you.

Product applies to:
SharePoint Server 2010
SharePoint Foundation 2010
SharePoint Server 2013
SharePoint Foundation 2013

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